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With RBS' ATMs Still Busted, Bank Generously Allows Customers To Withdraw Up To £100 Over Limit

Tyler Durden's picture


6 days... and counting.

From RBS:

25th June

We’re making progress in putting things right and will keep 1,200 branches open until 7pm 25th June and from 8am-6pm for the rest of the week.

We have arranged for our customers to be advanced cash in our branches when they were missing payments and had no available funds.

All ATMs and point of sale transactions are still available.

All our current account customers who have an RBS, NatWest or Mint credit card in good order can now also:

  • withdraw up to an additional £100 over their limit, with over-limit fees or charges automatically waived or refunded
  • withdraw cash on their card with cash advance fee as well as one months worth of interest waived or refunded

So generous of the bailed out bank.

Putting things into perspective:

  • RBS CEO SAYS COMPUTERS `SOMETIMES GO WRONG' SKY SAYS - luckily, computers are not in charge of $15 trillion in market cap

But don't run to your nearest branch demanding your money, because...


And just like that, everything is better.


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Mon, 06/25/2012 - 09:52 | 2557550 Stoploss
Stoploss's picture

I had no idea people haven't figured this out by now.

Too late..

Mon, 06/25/2012 - 09:57 | 2557579 Deo vindice
Deo vindice's picture

It's never too late to wake up. But the longer you sleep, the more you miss.

Mon, 06/25/2012 - 10:05 | 2557613 Harlequin001
Harlequin001's picture

So, as far as I can see it, worst case is that if this 'glitch' gives all my money to every body else in the same way that tax policy does?

Who gives a fuck? Things can only get better eh...

Mon, 06/25/2012 - 10:36 | 2557775 veyron
veyron's picture

Which is worse: pound or euro?

Mon, 06/25/2012 - 11:38 | 2558110 DoChenRollingBearing
DoChenRollingBearing's picture

Tell us veyron...  

I'll stick with the dollar and with gold.

Mon, 06/25/2012 - 12:22 | 2558340 Matt
Matt's picture

If this is a glitch, then RBS must have the most incompetant management and IT people on Earth.

You know what you do when your software update is glitched? Revert to previous version. The data (balances, payments, etc) should be seperate and should not be impacted.

So either they are completely useless, or they are completely out of money.

Mon, 06/25/2012 - 13:33 | 2558656 Bananamerican
Bananamerican's picture

when/if this glitch is over, what are the odds of a post-glitch run on RBS?

Mon, 06/25/2012 - 11:46 | 2558142 Au Shucks
Au Shucks's picture


Mon, 06/25/2012 - 12:41 | 2558435 prains
prains's picture

somebody pulll his underwear up over his head

Mon, 06/25/2012 - 10:06 | 2557622 Aziz
Aziz's picture

And all the socialists said that governments should nationalise the banking system...


Mon, 06/25/2012 - 10:08 | 2557629 Pladizow
Pladizow's picture

Testing a cashless society?

Mon, 06/25/2012 - 10:11 | 2557635 Harlequin001
Harlequin001's picture

I'm telling you, this is Iran, getting us back for fucking up their centrifuges...

Mon, 06/25/2012 - 10:20 | 2557681 DeadFred
DeadFred's picture

Perhaps there's a reason why Syria felt free to shoot down a NATO jet and own up to it. China and Russia have their share of genius hackers I imagine. Sorry, my paranoid side has had too much coffee this morning.

Mon, 06/25/2012 - 10:41 | 2557802 Alea Iactaest
Alea Iactaest's picture

Well at least the SWIFT system is still working.

Mon, 06/25/2012 - 11:27 | 2558058 William113
William113's picture

I don't believe any pilot was in the jet. I think its was a drone flown into Syria airspace so these suck holes could start another war. Yup we gotta save the 800 pound gorilla in the Med. AGIAN.

Mon, 06/25/2012 - 12:24 | 2558352 Matt
Matt's picture

Who constitutes "we" and whom did "we" save Turkey from last time?

Mon, 06/25/2012 - 11:30 | 2558064 chiswickcat
chiswickcat's picture

@Harlequin001 Centrifuges!


Mon, 06/25/2012 - 11:47 | 2558150 MarsInScorpio
MarsInScorpio's picture

Maybe the reason for this has nothing to do with a virus, and everything to do with a lack of money in the bank's coffers . . .


Just a thought.


Mon, 06/25/2012 - 09:53 | 2557553 pods
pods's picture

I wonder if the Stuxnet virus decided to try it's hand at ATM work?


Mon, 06/25/2012 - 09:57 | 2557574 GeneMarchbanks
GeneMarchbanks's picture

When this gets fixed I'm sure Moody's will be waiting with an upgrade.

Mon, 06/25/2012 - 10:04 | 2557609 Mr Lennon Hendrix
Mr Lennon Hendrix's picture

Gene is long AUD and short gold lol and he likes to be popular on Mondays and rip on the banks lol

Mon, 06/25/2012 - 10:10 | 2557636 GeneMarchbanks
GeneMarchbanks's picture

Hey Pal, actually you missed that a little. I'm out of FX altogether at this point but did pick up some Au puts pre-'Nanke which are looking promising, EURUSD might confirm it very soon.


Mon, 06/25/2012 - 10:30 | 2557731 Rahm
Mon, 06/25/2012 - 10:44 | 2557746 GeneMarchbanks
GeneMarchbanks's picture

You gotta stop capitalizing the "b". Maybe then it'll actually be as funny as your dyslexia ;)

Mon, 06/25/2012 - 10:54 | 2557863 fuu
fuu's picture

Wow the chat crew is all up your ass this morning.

Mon, 06/25/2012 - 11:13 | 2557965 Bay of Pigs
Bay of Pigs's picture

Maybe Gene just needs to be held accountable for what he says?


Mon, 06/25/2012 - 11:21 | 2558017 fuu
fuu's picture

Fair enough.

Mon, 06/25/2012 - 10:38 | 2557786 Bay of Pigs
Bay of Pigs's picture

I've read where he says that Europe and the Euro are doing "fine". I thought he was joking. 

He also said the Euro will be "world reserve status" before long. Who knows, maybe it will after they kick the PIIGS out?

Mon, 06/25/2012 - 09:59 | 2557590 BoNeSxxx
BoNeSxxx's picture

Long time no see pods... where have you been hiding?

Mon, 06/25/2012 - 10:13 | 2557647 pods
pods's picture

Busier than usual both at work and at home.  Still poking around ZH for the headlines though!

Lost my garden fence controller either to Stuxnet or the ten thousand ants that decided to make a nest in it.

Mon, 06/25/2012 - 10:26 | 2557713 Cast Iron Skillet
Cast Iron Skillet's picture

The ants were infected with stuxnet.

Mon, 06/25/2012 - 10:43 | 2557619 Cognitive Dissonance
Cognitive Dissonance's picture

"I wonder if the Stuxnet virus decided to try it's hand at ATM work?"

Firmware bitches.

I've wondered this myself. Skynet awakes?

Most people know what software and hardware are. But very few know about the small embedded programs in nearly all servos, motors, card/disk/ROM readers, mechanical feeders etc that rely upon onboard instructions in order to interact with the main operating system. This applies to more than just ATMs, but nearly all electronically controlled devices......which is pretty much everything today.

Think of it as one level down from the BIOS (Basic Input Output System) which is below the operating system (most likely Windows) in the computer you're using now. Without it all you have is a bunch of electronic components that don't know how to communicate with each other.....aka a fancy door stop. 

Mon, 06/25/2012 - 11:09 | 2557941 HungrySeagull
HungrySeagull's picture

You are missing out one little thing.

A circuit needs to be closed to run electricity through a device.

Instead of great humming monsters, we have quiet computer chips waiting to slit the throats of the entire human race.

Mon, 06/25/2012 - 10:55 | 2557873 fuu
Mon, 06/25/2012 - 09:55 | 2557556 EscapeKey
EscapeKey's picture

A bunch of Danish banks - including dominant Danske - just suffered "disruptions" as well, though they apparently succesfully recovered their backups.

Makes you wonder which parts of the software have been written by a centralized provider.

Run it through google if you're interested.

Mon, 06/25/2012 - 09:54 | 2557559 CreativeDestructor
CreativeDestructor's picture

this is actual test of bank holidays and cap controlls. this is how they gonna do it!!!!

Mon, 06/25/2012 - 09:54 | 2557561 midgetrannyporn
midgetrannyporn's picture

glitch my ass

Mon, 06/25/2012 - 09:58 | 2557587 TrainWreck1
TrainWreck1's picture

Quite. So much for relying on ATM's in the event of any crisis - anywhere.

Mon, 06/25/2012 - 10:22 | 2557689 reload
reload's picture

My Business has an account with Nat/West RBS where we park money earmarked for Taxes. There is a meanningful sum in there currently, but I was unable to transfer it out via the Internet Banking function. Just off to the branch now to ask for cash - no way will they have enough on site. I dont see why they could not have it ready for tomorrow morning though - unless they are really bust. Fingers crossed. 

Mon, 06/25/2012 - 10:35 | 2557769 Zaydac
Zaydac's picture

I'll be surprised if you get cash, if it's over £3k. Given the date I assume it's VAT. What are you planning to do, draw it as cash and pay it in somewhere else as an OTC credit to HMRC? Be interested to know if that works. And even if it does I bet it rings an alarm bell and you get a VAT inspection, "Well now, what's all this cash you've paid in, where did it come from Sir?"

Mon, 06/25/2012 - 11:12 | 2557960 HungrySeagull
HungrySeagull's picture

I would not be surprised if you have to fight for every imaginary money.

I set up a series of accounts to bypass internet banking limits such as max number of withdraws (Transfers) a month.

Instead of three limit, I keep 4 savings account so I can cascade them with 12 total.

They used to say dont write a check your ass cannot cash, now I say Don't tell someone to cash what you cannot click.

Mon, 06/25/2012 - 13:00 | 2558507 reload
reload's picture

Well, back from the bank. Nothing like the cash I wanted on the premesis. So I said, can I have it in the morning? eeeerm the teller said "we need the managers authorisation to order in that much" I said "Ok then" but it was not Ok, because he was allegedly not in the building! "can you get him on the phone"? I said. Several tellers went into a huddle, before deciding to ask me to come back in the morning. So I asked for a Bankers Draft for the total contents of the account. Unwillingly they gave it me, and I walked it over the road to our account at HSBC. Probably not much safer there either, but at least it shows Nat West that some customers are far from convinced by their excuses.

Next step. I am going to ask our accountant if we can store reserves in precious metals (physical of course) I bet there is a law against it, or some tedious regulation that we must change our articles of association. But it would be great if we could and if the price went down - hey presto a tax loss! Has anybody else considered this, or even done it? I think I prefer a tax loss to vapourization. We probably already have enough insurance and security to manage the ammounts involved.

Mon, 06/25/2012 - 13:14 | 2558561 Debugas
Debugas's picture

i would suggest you keeping some actual cash reserves in a safebox for company operatianal needs before you resort to precious metals :)

metals are not that much liquid as cash


Paying wages with actual cash is also a good idea

Mon, 06/25/2012 - 09:55 | 2557565 Deo vindice
Deo vindice's picture

We are all one extension cord / computer glitch away from going back 100 years in lifestyle. Turn the power off and 95% of the population is truly paralyzed.

Mon, 06/25/2012 - 10:03 | 2557604 nonclaim
nonclaim's picture

I can turn this around and say 95% of the population is already paralyzed by electronic entertainment. A glitch is welcomed... at century old/back lifestyle will make them at least fit.

Mon, 06/25/2012 - 10:23 | 2557694 ParkAveFlasher
ParkAveFlasher's picture

Tell you what, cut the power on 5 million say, NYers now and you won't have a nicey nicey lovefest like you had last NYC blackout, with citizens directing traffic and picking up strangers to cart home and having BBQs.  You will have massive rioting and looting and lawlessness.  People are pushed too far.

Mon, 06/25/2012 - 15:53 | 2557983 nonclaim
nonclaim's picture

Ok, you and CaptainObvious below have a point and even a heart for the weaker ones.

I'll advocate for a period, couple months, of daily frightening brown-outs to allow people to prepare.

Mon, 06/25/2012 - 10:40 | 2557797 CaptainObvious
CaptainObvious's picture

" at century old/back lifestyle will make them at least fit."

Nah, it would kill most people.  People who aren't fit will have heart attacks when they try their hands at manual labor.  People dependent upon modern pharmaceuticals will drop like flies.  People who think food is made in the supermarket will starve to death.  I don't want to witness that and am not in any rush for it to begin.

Mon, 06/25/2012 - 11:11 | 2557955 Mitzibitzi
Mitzibitzi's picture

You better pray for divine intervention, then, cos that's exactly what were gonna get in the end. The only variable is how long the remaining section of road is and how hard the can kicks will have to be to keep things moving until we reach it. It's 'When', most assuredly not 'If'.

Mon, 06/25/2012 - 11:19 | 2557996 CaptainObvious
CaptainObvious's picture

I know it's a matter of "when", not "if", else I would not be posting here.  I am just not in a hurry for it to start.  Gives me more time to stack, you see.

Mon, 06/25/2012 - 11:30 | 2558068 Mitzibitzi
Mitzibitzi's picture

Ah! Good man! Carry on, old bean!

And... Same here.

Mon, 06/25/2012 - 13:43 | 2558705 XitSam
XitSam's picture

Some people will drop without meds. A significant portion of the US population is on anti-psychotics and will go bonkers when they run out.

Mon, 06/25/2012 - 15:58 | 2559283 GMadScientist
GMadScientist's picture

And another portion is heavily medicated for no reason and will feel better once they've stop fucking up their hormones and drop their dependence.


Mon, 06/25/2012 - 11:14 | 2557975 HungrySeagull
HungrySeagull's picture

No sir. Not quite.

100 years ago everyone went to bed at sundown or a little later. Whichever came first. Military and other work deemed essentially vital to the Nation such as power plants etc had night shifts.

Back then sex kept you up and made you unfit for work the next day, now it's technology that makes you stupid and unable to find work.

Mon, 06/25/2012 - 09:56 | 2557570 Seize Mars
Seize Mars's picture


Corroborated lies are the new truth.

It's a fucking full-on, FDR depression-style bank holiday, geniuses!


Mon, 06/25/2012 - 09:57 | 2557577 WAMO556
WAMO556's picture

What happens if these rogue intelligence/banks operatives go and release a computer virus that wipes out ALL computer virus's????

Mon, 06/25/2012 - 11:15 | 2557977 HungrySeagull
HungrySeagull's picture

Then there will be one monster that will need to be eradicated.

Sometimes I think WE are the virus that infects this Planet.

Mon, 06/25/2012 - 11:23 | 2558037 covert
covert's picture

this is a very good thing.

Mon, 06/25/2012 - 09:59 | 2557581 TPTB
TPTB's picture

Hahahaha 'over-limit fees', that is an excellent idea.

Mon, 06/25/2012 - 09:57 | 2557582 DutchMadness
DutchMadness's picture

"There is no problem, it is just a glitch"..... It looks Greec to me.....

Mon, 06/25/2012 - 09:59 | 2557591 Dr. Engali
Dr. Engali's picture

I have no clue why people are still using banks at this point. They're fuckin nuts.

Mon, 06/25/2012 - 10:10 | 2557634 Abiotic Oil
Abiotic Oil's picture

When a person uses cash now rather than electronic fiat they are "suspicious" and might be a domestic terrorist who clearly needs their name and info sent to a DHS Fusion Center for follow up, phone taps, email surveillance etc.

Mon, 06/25/2012 - 10:44 | 2557818 CaptainObvious
CaptainObvious's picture

True, but if you don't sign up for the store discount card, refuse to give your phone number and/or zip code, and don't partake in surveys designed to identify shoppers and tailor advertising more specifically, they have a hard time figuring out who you are.  At least until photo-recognition cameras are installed everywhere.  Privacy...enjoy it while it lasts!

Mon, 06/25/2012 - 11:17 | 2557982 HungrySeagull
HungrySeagull's picture

They are talking about how you must have shields for your smart phones for privacy these days.

The best privacy is not to have anything to do with stuff that records your shit.

Oh wait...

Mon, 06/25/2012 - 11:20 | 2558004 CaptainObvious
CaptainObvious's picture

Yup, that's reason #1 why I don't own a cell phone.

Mon, 06/25/2012 - 11:33 | 2558085 Mitzibitzi
Mitzibitzi's picture

I do, but it's a 12 quid PAYT basic job that will make calls and texts. Does fuck all else. And the battery is removed when it's not in use (partly cos it goes flat too quickly if you leave it in).

Mon, 06/25/2012 - 17:09 | 2559487 I only kill chi...
I only kill chickens and wheat's picture

I just got 50+ Groceries today, paid with 100 no problem. this store uses a card for the sales but I have four different ones. The cashier didn't use the "pen" on the Benjamin, but they are id'ing like hell for booze cause of a bust on the quick stop next door.

Mon, 06/25/2012 - 10:40 | 2557795 emersonreturn
emersonreturn's picture

dr. engali:  +1



Mon, 06/25/2012 - 10:01 | 2557595 Sudden Debt
Sudden Debt's picture

100 pounds...

a bit like those 100 euro's that the greeks are allowed to withdrawl...


Mon, 06/25/2012 - 10:14 | 2557649 Deo vindice
Deo vindice's picture

100 pounds over limit to be precise. I don't know what the limit is, but it is still fundamentally wrong to put a restriction on allowing someone to withdraw their own money from an institution.

Banks have got it all backwards. Depositors own the deposits. Banks are 'hired' by them to put their money there.  If  things were right, it would be seen that the bank are the customers, the depositors the investors.

Mon, 06/25/2012 - 10:46 | 2557836 Grimbert
Grimbert's picture

£300/day is typical. Mine is £500 (not with NatWest) because I asked for it to be increased.

You never see any banknote larger than a £20, so you get a wad of purple cash.

Mon, 06/25/2012 - 12:42 | 2558437 Matt
Matt's picture

I'm not sure that's thge limit they're talking about. It sounds to me they are extending everyone's overdraft by 100 pounds with no fees or extra interest on it.

Mon, 06/25/2012 - 11:17 | 2557989 Mitzibitzi
Mitzibitzi's picture

Actually, it's you that have got it backwards (well, in most cases). Take a look at the small print on the Terms and Conditions of virtually any standard bank account - you will find that once you deposit the money, it does in fact belong to the bank, not yourself. Sometimes doesn't say that in so many words, but there is a LOT of bumpf about the bank being able to use it for purposes including blah, blah-blah and blah-di-blah. If the T&C says they can do pretty much whatever they want with it, and they do, then it ain't your money once they get the notes in the cash drawer and the 'balance' vanishes into the electronic purgatory of the computer system.

Mon, 06/25/2012 - 11:27 | 2558059 Mitzibitzi
Mitzibitzi's picture

In fact, odd as this may sound... the safest banks to hold a cash balance in are in fact Islamic Banks, since under Sharia Law the deposit is a loan to the bank, which MUST be paid back to you on demand. No excuses, no ifs, ands, or buts.

They're all over the world, these days. You usually don't have to be Muslim to bank there. And they have decent internet banking, for the most part.

I suspect that whole DHS thing might make it a less attractive choice in the US, though... "Hey boy, how come you got your money in a Mooslim bank, huh? You some kinda terr'ist!"

Mon, 06/25/2012 - 14:32 | 2558949 RallyRoundTheFamily
RallyRoundTheFamily's picture

Take a look @ countries w/o a central banking system and then these wars start to make more sense.

Mon, 06/25/2012 - 10:03 | 2557603 Mr Lennon Hendrix
Mr Lennon Hendrix's picture

Cash is King!

It is controlled by bankers and when you light it on fire it burns with glory!

Mon, 06/25/2012 - 10:13 | 2557651 Overfed
Overfed's picture

Silver doesn't burn.

Mon, 06/25/2012 - 10:03 | 2557605 GCT
GCT's picture

Testing the bank holidays separately so as not to spook the sheeple.  Wait for the full blown bank holidays coming to nations worldwide soon.

Mon, 06/25/2012 - 10:05 | 2557610 Sudden Debt
Sudden Debt's picture

Maybe it's just the way you ask for your money at the tellers...

there's the nice way...

and "the other way"


Mon, 06/25/2012 - 10:06 | 2557620 emersonreturn
emersonreturn's picture

perhaps it's gone unreported but have staged protests occurred? as much as it may be an opportunity for banksters  to work through kinks in traffic control and management, so too it could be an opportunity for wall street objectors to prepare for the oncoming inevitable snarl and jam.

Mon, 06/25/2012 - 10:11 | 2557638 BudFox2012
BudFox2012's picture

They used to have glitches like this all the time during 1929-39, even before computers.  What a coincidence!

Mon, 06/25/2012 - 10:12 | 2557639 ugmug
ugmug's picture

RBS News release -

"Visiting hours for your deceased bank account will be from 9-5 at any ATM. Please be brief as there will be a higher than normal number of mourners in attendance."

Mon, 06/25/2012 - 10:15 | 2557659 digalert
digalert's picture

Now if we can just get everyone to sign up for electronic banking...all will be well. idiots

Mon, 06/25/2012 - 12:44 | 2558446 Matt
Matt's picture

well, it will certainly fix the problem of ATMs running out of cash. One can only imagine the new problems it will create, however.

Mon, 06/25/2012 - 10:18 | 2557668 Plymster
Plymster's picture

I wouldn't be surprised if this was exactly as presented.  With the multiple layers of complexity and millions of variables involved, something as simple as a monthly/quarterly upgrade to software has become as complex as a Space Shuttle launch.  Since much of IT Management are not IT professionals and don't understand the risks involved, you see lots of cutting back in IT at most companies on a continual basis (from layoffs to offshoring to not planning for a rollback).  This is the sort of thing that causes companies to go under (I'm reminded of AT&T Wireless who couldn't activate a phone for 2 weeks back in 2004, and was subsequently taken over by Cingular a few months later at a steal).

The long and short of it is that EVERYTHING has become unnecessarily complicated and interconnected, from derivatives, to communications, to a simple transaction at the local grocery store.

Mon, 06/25/2012 - 10:44 | 2557825 Tinky
Tinky's picture

My understanding is that you are correct in this case. A friend of a friend is a high-level IT person in London, and he claims that the outsourced team (in India, I believe) that was tasked with a system upgrade completely screwed up the back-up system, and so when the cascading problems occurred, there was no way to quickly revert back to the previous system.


Mon, 06/25/2012 - 14:35 | 2558961 RallyRoundTheFamily
RallyRoundTheFamily's picture

But outsourcing is good!


Mon, 06/25/2012 - 10:18 | 2557672 Kaiser Sousa
Kaiser Sousa's picture

"Thanks for allowing us to have SOME of our money"....
Sincerely yours,
The Slaves.....

fucking hilarious....Got Silver??? Got Gold??????

Mon, 06/25/2012 - 10:24 | 2557702 tocointhephrase
tocointhephrase's picture

Dean Sneddon in Bolton says he cannot pay for goods or his staff.

"Our business has not only not received payments, but money that was in the account has disappeared," he said.


Mon, 06/25/2012 - 10:33 | 2557759 CaptainObvious
CaptainObvious's picture

And I'm betting RBS will generously institute many NSF fees upon those customers that withdraw up to one hundred pounds over the limit that aren't aware of their balances because the system is down.  How kind of them.

Mon, 06/25/2012 - 10:36 | 2557774 j0nx
j0nx's picture

Ridiculous that people there don't see this as a bank that is obviously having MAJOR financial solvency issues and deal with that realization appropriately. Instead they believe everything that they are told - it's just a computer glitch, we're sorry, we will have it fixed ASAP. Just like those tanks in the midwest streets and helicopters over LA and troops in Atlanta streets, etc are just training exercises. There's nothing to worry about folks. Just believe what they tell you. All these obvious signs yet people can't see them for what they are or don't want to.

Mon, 06/25/2012 - 10:43 | 2557816 Seize Mars
Seize Mars's picture

Correct. Realize that this is

1) a fucking "bank holiday," i.e. they are actually insolvent

2) they are a fucking primary dealer, meaning that they aren't just some shitty satellite like IndyMac.

This keeps getting "seriouser"

Mon, 06/25/2012 - 10:46 | 2557817 tocointhephrase
tocointhephrase's picture

This matter is widely UNreported, can't go waking baby now, sshhhhhhhhhhhhhhhhhh back to sleep, back to sleeeeeeeee......................

Mon, 06/25/2012 - 10:58 | 2557886 Gimp
Gimp's picture

Start assembling your cash stock pile now...nufsed

Mon, 06/25/2012 - 19:02 | 2559828 j0nx
j0nx's picture

WTF good is a cash stock pile if it's from a worthless currency. I never did understand the concept of storing cash in an economic failure. Store silver, guns, beans and rural real estate maybe but certainly not cash.

Mon, 06/25/2012 - 10:59 | 2557890 DosZap
DosZap's picture

Any idiot knows it doesn't take this long to fix a computer glitch.

Mon, 06/25/2012 - 11:01 | 2557894 Plumplechook
Plumplechook's picture

I work in IT and spend most of my time fixing up fuckups made by offshore teams in India.  You can be guaranteed that this is a big part of this story.  Of course the offshoring is a decision made by accountants - for which they win big kudos for saving dollars.   And when the shit hits the fan they aren't the ones who have to clean up the mess.

Its not that Indian programmers are bad (although a lot are undertrained and learn on the job) - its more that the whole offshoring model is fucked because the distance and language barier makes it a nightmare to manage effectively - and a total bastard to fix when things go badly wrong.

Mon, 06/25/2012 - 11:09 | 2557944 CaptainObvious
CaptainObvious's picture

I wonder where the accountants are hiding when the bill for fixing this massive cock-up comes in?

Mon, 06/25/2012 - 11:22 | 2558025 Mitzibitzi
Mitzibitzi's picture

Cayman Islands - or their money is, and that's the important part. Can't touch the cash, so what's the point in bothering the guy?

Mon, 06/25/2012 - 11:19 | 2558001 HungrySeagull
HungrySeagull's picture

Not to mention that the USA workforce gets to clean up in the morning what the indian rats screwed up during the night.

The solution is rather simple. Pull the plug and go back to pencil and paper.

Mon, 06/25/2012 - 13:55 | 2558768 XitSam
XitSam's picture

Paper and pencil? Oah, we should be so lucky! I once had to program a database on clay tablets using nothing but zeros!

Mon, 06/25/2012 - 13:07 | 2558542 Debugas
Debugas's picture

totally agree - in IT the thing is that most problems require tight cooperation often people sitting next to each other and explaining on fingers how things have to work in the end. It is very hard to explain all the details over internet

Mon, 06/25/2012 - 14:37 | 2558970 RallyRoundTheFamily
RallyRoundTheFamily's picture

This is my job as well.

Cleanup British Isle!

Mon, 06/25/2012 - 12:00 | 2558205 No Euros please...
No Euros please we're British's picture

A bitch for RBS customers but a miracle for a bank who "might" have liquidity problems. Anyone believe in miracles?

Mon, 06/25/2012 - 12:02 | 2558217 Inthemix96
Inthemix96's picture

I've not been in long from work, 4.55pm BST.

I have had radio 5 live on this morning, till fucking wimbledon fucking started(I fucking hate tennis).  And the amount of folk who called in complaining, that they didnt get paid on friday was, well, how can I put it?  Fucking disturbing.  The amount of folk over the pond here quite obviously living check to check must be bigger than even I thought.  And fuck me, I have never been known to be an optomist.

Now herin lies the rub, if folk, and most of them on 5 live were not very happy indeed cannot manage for one fucking week without cash and wages.  What in gods fucking name are they going to be like after a fortnight?  Three weeks?  How about a month?

You're talking full scale bedlam here bitchez, and I am not messing about.  Full scale spectrum dominance bedlam.

On a side note, there is a lot of folk over here on what are called pre-payment meters for gas and electric, what happens when the fuckers cannot put the kettle on for a soothing cup of tea?  I tell you what.  Riots, burnings, riots, hangings, mutilations, death, disease, and did I mention riots?



Mon, 06/25/2012 - 14:08 | 2558848 Cathartes Aura
Cathartes Aura's picture

while reading your post, in the vernacular, brings back many smirkworthy memories - particularly with the sacred assemblage of the multiple tea cuppas, what goes in first, how long to boil the kettle so as to not "overboil the oxygen" and lose precious PGTips flavour molecules - one idea comes to mind. . .

that the people who would take the time to call into Radio 5 and voice their opinions are like the commenters on the Sun pages - uninformed gossipers for the most part - and so would of course not be prepared to go without their daily - wotever their "daily" includes - certainly doe-eyed trusting of the system that tells them how to feel, not to think,etc.

and isn't it "cheque"? or *shudders* have they forsworn spelling norms now that txt'g is the. . . rage.

Mon, 06/25/2012 - 14:39 | 2558982 RallyRoundTheFamily
RallyRoundTheFamily's picture

+1 for PGTIPS

Mon, 06/25/2012 - 12:05 | 2558236 Paracelsus
Paracelsus's picture

A bit off topic but I am so angry about the banks in USA being allowed (encouraged?) to shift the toxic derivative mess from the investment side to the depositor (FDIC) side.This is starting to sound like the Mafia! FDR is spinning in his grave...

Mon, 06/25/2012 - 12:42 | 2558436 chiswickcat
chiswickcat's picture



Dear Dr ,

We know that our current technical issues may still be impacting a number of our customers as we work to clear the backlog. 

To make it easier for our customers experiencing difficulties accessing cash we have made the following arrangements. All our current account customers who have an RBS, NatWest or Mint credit card in good order can now: 

* Withdraw up to an additional £100 over their limit on their credit card, with over-limit fees or charges automatically waived or refunded     * For Cash withdrawals on their card, cash advance fees as well as one month's worth of interest on the transaction will be waived or refunded

For all current account customers we will:


Automatically waive or refund overdraft fees and charges on current accounts for customers who have been impacted

We are making these commitments today and there is no requirement for any customer to take further action to benefit from these changes. 

We appreciate this has caused an unacceptable level of inconvenience, and to help further we are again extending opening hours in over 900 NatWest branches from 8am until 7pm today.

For further support, please call us on either 0161 931 9959, 08457 77 77 66 or 0800 656 9639. Alternatively, for the latest information and answers to common questions please visit 

Yours sincerely,

Chris Popple
Managing Director, Retail Banking 

Mon, 06/25/2012 - 12:44 | 2558444 chiswickcat
chiswickcat's picture

Sneaky method of capital outflow control...

Mon, 06/25/2012 - 12:56 | 2558485 fivestar
fivestar's picture

It looks like RBS is connected to the Spanish trouble via Santander. The Spanish Bank was supposed to buy-out a bunch of RBS branches, and now they are expecting that the offered price will be reduced, if it happens at all:

Mon, 06/25/2012 - 13:11 | 2558558 fivestar
fivestar's picture

Exact same "glitch" happened last November:



Are RBS And NatWest The First Victims Of "Bank Transfer Day"


Earlier today we received the following email from a reader: "RBS systems are down today - ALL of them. I asked whether they knew that HSBC was down yesterday - replied yes - I suggested that they might do well to make an announcement to stop people from getting the right idea 8). The reason for the outage was given as "an update which did not go as expected"  Some update - took out ALL their systems I was told. Pongs worse than the old Billingsgate fish market." We now have confirmation this is the case. From BBC: "RBS and NatWest customers have been unable to check accounts online because of problems caused by maintenance work, the Royal Bank of Scotland has said. Problems arose after themaintenance work went wrong and meant account balances were not updated overnight. Some accounts have not been credited when they should have been and there have been problems for some customers making withdrawals from cash machines. In a statement, the bank apologised for "any inconvenience caused". The Royal Bank of Scotland hopes to resolve the issue within hours." We find it odd how not only one but two banks are down on a Saturday, the same day that is incidentally Bank Transfer Day. So: who will be doing "maintenance work" next?


Mon, 06/25/2012 - 12:58 | 2558498 Debugas
Debugas's picture

the funny thing i went to the store to by some fresh meat and suddenly the electicity went off. the poor guy could not weigh me the meat :(

Mon, 06/25/2012 - 14:19 | 2558897 zippy_uk
zippy_uk's picture

London: When are you going to get

             this fixed ?

Mumbai: Please to send the 

             method of fix so we can

             do the needful.

London: You told us you know how

            to do this stuff...

Mumbai: Very well we can, as 

             long as you teach us 

             how, then we do your 


London puts phone down.. What  a F&&*ing B*****s bunch of F*&^&** C**&s

Mon, 06/25/2012 - 18:31 | 2559756 Plumplechook
Plumplechook's picture

Certainly brings to mind this clip about Indian offshore call centres from the brilliant UK show 'Monkey Dust':

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