Robots To Replace All Human Cashiers At New York Shake Shack

Tyler Durden's picture

A brand new Manhattan Shake Shack set to open its doors later this month in Astor Place will offer guests all the same great-tasting burgers, dogs and shakes as other locations but it will be missing one costly component that most other restaurants still depend on: cashiers

As the NY Post points out today, Shake Shack will be using it's newest location to test a fully automated ordering system that will allow customers to order at kiosks or via the company's app and then pick up their food once they get a text. 

Robots will replace humans and cash won’t be accepted at a soon-to-open Shake Shack in the East Village, reps for the popular burger chain said Monday.


Customers will place orders via an app and at touch-screen kiosks inside the restaurant, which is scheduled to open an Astor Place branch later this month, according to company CEO Randy Garutti.


Diners can also pay on smartphones and tablets using the restaurant’s app.


“The Astor Place Shack will be a playground where we can test and learn the ever-shifting needs of our guests,” Garutti said. “[It] represents our dedication to innovation and to providing the best for our guests and for our teams.”


"We’re excited to lead with kiosk-only ordering, putting control of the Shake Shack experience in our guests’ hands, and an optimized kitchen with increased capacity for mobile orders and eventual delivery integration to support ongoing digital innovation,” Garutti said.

Shake Shack

Of course, Shake Shack is hardly the first restaurant to test kiosk ordering systems (see: McDonalds Is Replacing 2,500 Human Cashiers With Digital Kiosks: Here Is Its Math) but they may be among the first to forego cashiers completely.

Meanwhile, as we noted earlier this year, CaliBurger has already announced plans to 'hire' “Flippy”, a robotic kitchen assistant, in all of its 50 global locations by the end of 2019.

“The application of artificial intelligence to robotic systems that work next to our employees in CaliBurger restaurants will allow us to make food faster, safer and with fewer errors,” said Miller. “Our investment in Miso Robotics is part of our broader vision for creating a unified operating system that will control all aspects of a restaurant, from in-store interactive gaming entertainment, to automated ordering and cooking processes, ‘intelligent’ food delivery and real-time detection of operating errors and pathogens.”


The chain declined to reveal the cost of Flippy, saying Miso Robotics is working with customers to determine the best pricing model.


“The price will be in line with the productivity benefits Flippy provides to restaurant owners,” said a spokesperson.

And while Caliburger declined to reveal the cost of "Flippy", we're going to go out on a limb and assume they wouldn't be rolling out the technology unless they were getting a decent ROIC on their investment...just a hunch.

Here are some videos of "Flippy" in action:

So, all Shake Shack has to do now is hire a couple of "Flippy" robots and they can automate their entire restaurant.

Just more unintended consequences of Bernie's 'Fight for $15'....fight on Bernie...It's really working!

Fight for $15

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pods's picture

Up next, make your own food.  And pay them for the privilege.

That kid in green has some nice hooters. Needs a bro. Or is that a manzier?


38BWD22's picture



Bwa ha.

$15 per hour?  A couple of months ago I saw kiosks at a McDonalds in Tours, France.  Order from the screens, go and pay and pick up your food.

Sorry, protestors.  If the Big Mac can do it in France, they can do it here.

Creepy_Azz_Crackaah's picture

Awesome. No more server spitting in my burger.

Mae Kadoodie's picture

A side of Soylent Green with my burger please!

JimmyJones's picture

Is it Tuesday alread?

A brave new world we are indeed venturing into.   Tip, teach your children electronic engineering and how to use a multi-meter.  Those skills will be in high demand.  Things will always need to be fixed, created, enhanced and sometimes destroyed.

peddling-fiction's picture

They do not want you serving them shakes either.

Bottom line is that they do not like you.

Like Boris said; just clear up the dead bodies, and you get yourself a Dubai.

The crass truth.

Wannabee's picture

Up arrow for the multi-meter reference. Retired recently, had a great career with a Fluke 87 always within reach.

insanelysane's picture

Pods had a good Seinfeld reference but could have gone all the way as Kramer proposed a make your own pizza restaurant.  I believe Seinfeld questioned whether or not it was a good idea to let customers put their arms in a 500 degree pizza oven.

Shitonya Serfs's picture

Also, no more attitude, no more skimming the till, no more waiting for Jerome or Jesus trying to calculate change.

The list goes on and on.

Gimme my $15/hr, beyatch.

Sorry, we have no work for you. Maybe you should attend Resistance School.

thecondor's picture

Pretty soon there will be no work for any price at that level.  This is what happens when you legislate yourself out of a job.  

RovingGrokster's picture

Ohm No! Resistance school!

Is that Antifa resistance, or Multi-Meter trained robot repairman?


I've said for a while that all a fast food outlet requires is robots, a well-armed manager to discourage the dindoos and a roving cleaning crew. No cachiers, no burger-flippers, no attitudes.  Now, if they'd just skip the game-enabled consoles at the tables, it might be OK

chubbar's picture

I was just going to say, if I can't have spit in my burger, attitude from my server and someone who takes 2 minutes to make change from a $20, I'm not sure I want to go to that place.

Froman's picture

Yep, those exact same kiosks have been in the McDonlds's just down the street from the train station in downtown Geneve, Switzerland for about two years now. 

Donald J. Trump's picture

Things are slow to catch on where I live, about a decade ago Sheetz gas stations/convenience store/restaurants in Western Pa had fully automated kiosks for ordering in their restaurants.  It worked flawlessly.  I didn't see a worker until my food was ready.  I'm surprised it has taken so long to catch the worlds attention.

The_Central_Scrutinizer's picture

Mc Donald's restaurants have kiosks to order in Sydney, New South Wales and other coastal towns in Queensland as well. Kiosks work just fine, but locations do have one cashier for the old guys.

Iconoclast421's picture

This note is legal tender... for all debts public and private... except at shake shack, and soon everywhere else.

dark pools of soros's picture

do they serve steak and scotch? maybe fast food takes gold, the poor mans crypto.....

38BWD22's picture



"maybe fast food takes gold, the poor mans crypto....."

Ha ha ha ha ha.......

Creepy_Azz_Crackaah's picture

LOL! So the answer is no. Got it.

Why are you afraid to answer the question?

Agent P's picture

"...and cash won’t be accepted..."

You're money's no good here...

Rusty Trombone's picture

Most overrated burgers anywhere.

Montani Semper Liberi's picture

I have to agree with you on the burgers, but their shakes are a billion calories of pure bliss! Also, the wait staff at the one I visit when I go to my sisters' house twice a year is almost exclusively very attractive young ladies who provide good, friendly service.

 Can't replicate that with a kiosk

Automatic Choke's picture

Wait a minute....

Robot cashiers?   No cash?

How can I hold them up now?


Milton Keynes's picture

So when Robots get cheaper, Workers should settle for $7.50/hour?  

How about $3.75/hour?


Automation is the biggest social challenge we face now.

Philo Beddoe's picture

You sugar coated that a bit too much. But, yes, very true. Even surgeons are at risk. 

HK VP9's picture

If you are an unskilled lump of flesh, then yes. Being one step above parasite is hardly a secure position to aspire to. 

DemandSider's picture

Anyone who works contributes more to our society than the wealthiest FIRE sector parasite.

Omen IV's picture

so why would congress want the Dreamers to stay and not be shipped out along with 11 million other illegals?


what are they going to do besides collect welfare?

Mr.BlingBling's picture

LOL, but he really “hung that one over the plate” for you.

The Wizard's picture

Maybe Musk isn't crazy afterall.

How much are they paying the robots? Charge the robot for FICA, Unemployment, Worker's Comp, Medicare, etc.

The only place I can see the government covering the shortfall is in the corporation tax which Trump wants to decrease.

Snaffew's picture

and i thought it was overpopulation---

DemandSider's picture

Anyone familiar with John Maynard Keynes would know that chronic trade debt has been our biggest challenge for the last few decades.

css1971's picture

Wtf?  You just offshored 100 million plus jobs to China.

The first round of automation moved  millions from the countryside to the cities. The second boosted factory productivity  10x.

The Chinese offshoring pulled 300+ million people out of The grinding poverty that socialism put them in.

The largest cost of anything is human labour.

A.I. automation is going to be fucking awesome.

FreeShitter's picture

Dat will be 12 dollaz and fitty tree cent.

Philo Beddoe's picture

Yeah, fight for $15. 

See what happens you lard ass retards when you have no marketable skills? 

Take the $10 hour and buy your self some time before you are obselete. 

Not fair? Tough shit. Join the club. 

howlongistoolong's picture

So who do I complain to when my order is messed up?

balz's picture

You don't complain. You are a White American.

toady's picture

Damn white people.

Stan Smith's picture

   I love how the presstitutes bash the hell outta McDonalds and other fast food restaurants for the idea of going to kiosks, but Shake Shack is going to do it and it's fine and acceptable.

  The hypocrisy is rank.

insanelysane's picture

I shake every time some MSM reporter gleefully announces that we're close to having flying cars.  The fuckers complain about the fuel used by regular cars.  How much fuel do they think flying cars will use.  No question mark because it is rhetorical.

buzzsaw99's picture

me:  gives cashier $5.26.

cashier:  enters $5.00 into register

me: oh god, here we go again!

cashier: dumb fucking look, counts out wrong change six fucking different ways.

HK VP9's picture

Looks like Barry is going to have to find a new favorite place to suck cock at. 

rbsx's picture

Good bye you unskilled minimum wage pieces of garbage, you won't be missed.

rejected's picture

Karma can be a real bitch....