A month after video footage of a man being dragged off a United Airlines airplane went viral, the airline is facing heat yet again, this time for forcing a female passenger to urinate in a cup in front of other passengers.
Nicole Harper, an emergency room nurse in Kansas City, says flight attendants wouldn’t let her get up to use the restroom until the captain turned off the seatbelt belt sign. Harper says she explained she has an overactive bladder and was then handed the cup to relieve herself — while she sat in her seat.
“You would think peeing in a cup on an airplane in front of my family and strangers would be the worst part of this story,” Harper recounted on Facebook. “But the way I was treated by flight attendants afterwards was worse.”
The nurse says the flight crew “shamed her,” saying they would be filing a report on the incident and claiming a hazmat team would have to be called in for cleanup. Harper says she made no mess.
She also says her experience with United following the incident on the plane was just as frustrating. Claiming her efforts to contact United’s customer service department went ignored, she wrote on Facebook that this type of behavior wouldn’t fly in her profession:
“As an emergency room nurse I completely understand having a bad day on the job and having to deal with undesirable bodily fluids. What I don’t understand is ZERO customer service. If I treated a patient this poorly I would surely have consequences.”
United is really on a roll as of late.
Back in March, the airline made headlines for barring teenage girls from boarding a flight because of the leggings they were wearing. In early May, the company allowed a passenger to board the wrong plane, and the woman found herself in San Francisco instead of Paris. As recently as Tuesday, it was reported that passengers whose prized rabbit died on a United flight are now seeking a monetary settlement.