DirecTV Will Allow Angry Customers To Request NFL Refunds

In the first reported case of corporate blowback involving the ongoing Trump vs NFL feud, the WSJ reports that DirecTV is letting some angry customers cancel subscriptions to its Sunday Ticket package of NFL games and obtain refunds "if they cite players’ national anthem protests as the reason", according to customer service representatives. While DirecTV's regular Sunday Ticket policy doesn’t allow refunds once the season is under way, the representatives said they are making exceptions this season, which began in September, in response to the player's growing protests, either kneeling or linking arms during the national anthem.

DirecTV service representatives contacted by The Wall Street Journal had different understandings of the policy. One said refunds to those concerned about the anthem protests were only offered to subscribers with certain offers or plans. One representative said full refunds were available for those who complained about anthem protests. Another said such people could only get prorated refunds for the remainder of the season.

While other representatives said the policy hadn’t changed and that no refunds were allowed for any reason, DirecTV subscribers contacted by the WSJ showed the satellite broadcaster was offering at least some refunds.

Marc Hoffman, a longtime subscriber to Sunday Ticket, which gives sports fans the ability to watch every Sunday game, said in an interview he was able to cancel his subscription and receive a refund on Monday. The package costs around $280 per season. “I honestly didn’t think I’d get a refund,” Mr. Hoffman said. “I know their guidelines, I just wanted to make a point.”

Chris Baker, who lives in Indiana, told the WSJ that he reluctantly canceled his Sunday Ticket subscription, but not precisely as a response to the protests. “I explained to them I was tired of politics in sports, and it’s not how I want to spend my Sunday, watching all that transpire,” he said he told a DirecTV representative. He said the representative “insinuated there was a high volume of calls calling in to cancel.”

The shift is the latest twist in a controversy that has divided the nation after President Donald Trump blasted players who took a knee during the anthem and said they should be fired. He has called on people to walk out of stadiums when players are kneeling.

To be sure, Trump added to the fire on Tuesday saying that “for people to disrespect that by kneeling during the playing of our national anthem, I think is disgraceful.”

While several teams have issued statements defending the rights of their players to express their opinion - and the NFL also has shown solidarity with them - the stakes are much higher, and go beyond just the political. As the WSJ reports, football draws the biggest TV audiences of American sports and is a vital income source for a host of major media companies. For DirecTV, Sunday Ticket is a major customer draw and one of the NFL’s premier franchises, earning it $1.5 billion a year in licensing revenue.

Aside from DirecTV, the NFL-owned channel RedZone, which provides live action and scoring from every game on Sundays, is also experiencing some cancellations due to the protests.

Chuck Plavk, a veteran who resides in Wisconsin, canceled his subscription to the channel from Charter Communications ’ Spectrum Cable. He said when he called, the customer service representative said, “everybody’s calling about that today.” Unlike Sunday Ticket, which is only available through DirecTV, RedZone is available through a number of cable providers and streaming outlets.

Needless to say, a spike in cancellations risk further damage to both viewership and revenues as the league tries to stem an ongoing decline in ratings. Viewership fell last year and, as Trump pointed out, continues to do so this year.

Network executives and league officials attributed last year’s declines in part to viewing competition from the presidential election, consumer distaste with the pace and quality of games.

And now, based on DirecTV's announcement, one can add anthem protests to the list.

Comments

Manthong knukles Tue, 09/26/2017 - 18:21 Permalink

 
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You can bet that will come right out of the NFL’s hide.

In reply to by knukles

847328_3527 vato poco Tue, 09/26/2017 - 18:34 Permalink

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Police: LA Rams' Dindu Ethan Westbrooks arrested    http://www.msn.com/en-us/sports/nfl/police-la-rams-ethan-westbrooks-arrested-with-stolen-gun/ar-AAsuCm6?li=BBnba9I   Michael savage is right -- the “NFL” is the “National Felons League.”

In reply to by vato poco

bamawatson 847328_3527 Tue, 09/26/2017 - 18:37 Permalink

zh readers are, for sure, aware of george webb; these vids today pertain to young black females being kidnapped, raped, murdered a short distance from where that hideous black creature sheila jackson lee took a knee today, Disgusting;media Silence, Congressional Silence, DOJ Silence, these soulless hypocrites shall burn in hellhttps://www.youtube.com/watch?v=Lj4AD8JEBiQhttps://www.youtube.com/watc…

In reply to by 847328_3527

HRH Feant2 janus Tue, 09/26/2017 - 19:14 Permalink

Did they not watch Game of Thrones during the off season? I never thought GOT was highbrow but maybe they thought it was too white for them to watch? Bending a knee means one thing, and one thing only, submission to royal authority.

Upvote for using the word, halfling. Long time Tolkien reader / fan.

Has anyone told them they can own slaves if they move to the majority nigger country of Mauritania, Africa? Of course they would have to convert to Islam. Mauritania is 95% nigger and Islamic. No one talks about the poor nigger slaves in Africa. No one except for me and one of those groups that keeps an eye on modern day slavery.

In reply to by janus

jin187 HRH Feant2 Wed, 09/27/2017 - 00:55 Permalink

Not only is slavery still practiced in Africa more so than anywhere else, but most people forget how the slaves got here in the first place. I bet if you asked the average college kid nowadays how the slaves got on the ships, they'd spin you some tale akin to Alex Haley's Kunta Kinte having a net thrown over him, and dragged to the shore.

The truth is nearly all slaves were traded for. The slavers brought furs, spices, guns, tools, etc, and the villages would hand over their prisoners, criminals, or even their own slaves to the white traders, just like cattle. When the slave trade was in its prime, you'd even have tribes raiding one another for the sole purpose of capturing people to sell to the whites.

In reply to by HRH Feant2

Freddie janus Tue, 09/26/2017 - 20:39 Permalink

The only thing dumber is white American males who watch this NFL, NBA and NCAA Trayvon thug ball shit. Dumb whites cheering Trayvon rapists like dumb goobers.Southern whites cheering Texas team or SEC college ball are among the biggest morons who support these Trayvons.

In reply to by janus

jin187 janus Wed, 09/27/2017 - 00:38 Permalink

I thought I was the only one that got a kick out of the "Redskins" protesting.

It's the sad state of the country in general, and the black community in particular. I bet most of the people on that field have no idea of the controversy surrounding the Redskins trademark. It's like they have this little world in their head where nothing exists to them but their indoctrination since birth, that they are oppressed, can't escape that oppression, and it's not their fault. No matter how privileged they are, how much money and fame they have, every time a cop looks at them, it's profiling. Every time someone disagrees with them it's bigotry. Every time they don't get what they want, it's discrimination.

IIRC, Kaperprick was asked awhile back about his personal experiences with racism. The only thing he could come up with was that he went into a gas station with a friend one time when he was a teenager, and the guy at the cash register thought he was stealing, and he assumed it was because the guy was racist. It's just mindblowing what passes for "oppression" nowadays.

In reply to by janus

jin187 847328_3527 Wed, 09/27/2017 - 01:10 Permalink

Meh.

Those are just guys trying to sell products. They don't give a fuck about this shit, and trying to harm 3rd and 4th party associates in a backdoor effort to snuff out someone's politics is exactly the kind of tactics the radical left uses.

All you have to do is not watch the game, don't buy the merchandise, don't subscribe to the channels the games air on. Problem solved. All the corporate sponsorships and advertisers will dry up like a puddle in the desert once they realize no one is watching.

Stopping them from kneeling by forcing their employers to take away their money makes them martyrs. If their employers simply run out of money because no one cares anymore, then they become tragic idiots we all get to point and laugh at for pissing away their futures.

In reply to by 847328_3527

fishpoem 847328_3527 Tue, 09/26/2017 - 20:30 Permalink

"Ethan Westbrooks signed a 2 year, $3,050,000 contract with the Los Angeles Rams, including an average annual salary of $1,525,000." http://www.spotrac.com/nfl/los-angeles-rams/ethan-westbrooks-15106/ "Westbrooks was stopped for speeding along Interstate 5 near Bakersfield on Friday and an officer spotted a gun in the glove box as Westbrooks was looking for his car's registration document…The gun, which had been reported stolen in Sacramento in 2009, was loaded with a high-capacity clip that held 13 rounds." 

In reply to by 847328_3527

jin187 Ditch Wed, 09/27/2017 - 01:17 Permalink

Unfortunately for him, he lives in the "Golden State", where the 2nd amendment is something to be worked around, not something to be cherished.

Going solely by the color of his skin, and his profession, I'm guessing there's a 99% chance this guy supports Obama, Clinton, Brown, Feinstein, Boxer, etc. All the people that want to make it illegal for someone to carry a gun in their glove box without a nearly impossible and costly mountain of paperwork, phony government training, and background checks.

He's getting his just desserts.

In reply to by Ditch

Stinkytofu Ditch Wed, 09/27/2017 - 03:01 Permalink

okay!  let's do the keep and bare arms checklist.YOU tell us how many of these apply to you: 1.  dumbass negro.2.  concealed weapon.3.  high-capacity clip (that's bad m'kay)4.  caught speeding with a concealed high-capacity STOLEN gun. let me guess......you scored zero.  am i right?

In reply to by Ditch

bluez bluez Tue, 09/26/2017 - 18:44 Permalink

Furthermore, this TV thing where it's all "supported" by ads? That has got to be fake. I never bought a single damn thing because of some stupid commercial.And Google makes trillions of ads? In-fucking-possible. I don't see any ads anyway. My computer has more weird filters than there even are commecials.I can only just barely make out real content on Zero Hedge. I can hardly see any content at all.I'm a freakin' digital survivalist.

In reply to by bluez

jin187 bluez Wed, 09/27/2017 - 01:26 Permalink

It's a holdover from the golden age of television. Back then, there was no internet, so people got their information almost strictly from broadcasts and newspapers. With only 3 channels, and a local paper, advertising got serious bang for its buck.

I personally think ads affect most people now the way they do with you, but telling the old curmudgeons that run most media industries this is pretty pointless. That's why the young tech guys like Google are starting to dominate advertising, because they have all our data, and target much more effectively than just tossing something out on TV because 20 million people are watching.

In reply to by bluez

Bigly Manthong Tue, 09/26/2017 - 20:03 Permalink

They are doing the smart thing...from their perspective. Don't lose the customer entirely.  Make the nfl take it. They should not want to get in the middle of this. Let people boycott sports stations. But because we already know this, kill your tv in its entirety. 

In reply to by Manthong

jin187 kommissar Wed, 09/27/2017 - 01:41 Permalink

I watched two a couple weeks ago. That's two more than I watched last season. I won't be making that mistake again.

It's sad really. I love the fuck out of football. The fact that I can't turn on a game, or watch a football show on ESPN without hearing liberal dogma for half of it is a disservice not just to the fans that disagree politically, but to the game itself.

In reply to by kommissar