Angry Tesla Owner Shares 25 Minute Video Detailing Just One Year Of Model S Service Issues

Tesla owner Tyler Martin was ecstatic in December 2016 when he went to pick up his brand new Model S.  But the excitement quickly faded when he noticed several problems, including paint damage and trim alignment issues, during his new customer walk through. 

Unfortunately, the issues didn't stop there as a whole host of other problems popped up just during Martin's first six months of ownership including a series of creaks and rattles, a defective windshield and malfucntioning mirrors.  

The perpetual service nightmare that ensued with Martin's $80,000 electric vehicle prompted him to upload a 25-minute YouTube video chronicling every issue he’s had in his short 11 months of ownership.  Per Jalopnik:

Among the issues he mentions are paint imperfections, a dusty touch screen, and poor trim alignment on the door—these were what he found on the day the car was delivered. Other issues quickly crept up, but Martin waited about six months and 3,000 miles before taking his new car to a service center. When he did, he mentioned to the technicians that his electric driver-side mirror would only unfold partially; he had to physically push it the rest of the way.

 

Martin also asked the shop to get the door trim lined up properly, but allegedly the mechanics couldn’t quite get it perfect. In addition, Martin mentioned that his rear passenger-side door had a strange delay between the handle being pulled and the door actually opening.

 

On top of that, he told the shop about a rattle from the rear passenger-side door, a crooked steering wheel when driving straight, a front door that creaked when it opened, and a defective windshield with little horizontal lines in it.

Tesla

But Martin's problems only got worse after his first service visit.  By the time of his second visit, with less than 10,000 miles on the car mind you, Martin reported a "number of new rattles," a steering wheel that was off-center while driving straight and passenger door paneling that had separated from the door.

By the time a technician came to Martin’s house for the car’s second service, a new rattle had popped up in the front passenger-side door. The technician fixed this, and replaced the windshield (with one that was also defective). Shortly after this service, Martin says he was sitting in his passenger seat, and noticed the door trim coming off (see above).

 

Over the next few thousand miles, the car developed a number of new rattles, including one in the center console and one in the B-pillar. The steering wheel remained crooked, the HVAC fan squeaked and the car’s charging port struggled to open with the remote.

Tesla

But Martin says that his biggest disappointment of all came when he noticed a “weird yellow line” around the 17-inch touchscreen that is the hallmark of Tesla's technological superiority to other vehicles.

In my mind, Tesla’s core competency is their technology. And that 17-inch touchscreen is the embodiment of Tesla’s technological prowess.?
This failure was the tipping point for Martin, making him wonder about the Tesla’s longevity, saying:

 

If the car is built poorly enough that simple things are routinely failing, than is it such a stretch to worry about what the long term viability is for the major mechanical components?

 

With that, here is Martin's full list of Tesla complaints:

Comments

swmnguy IH8OBAMA Mon, 10/30/2017 - 16:56 Permalink

Hell yeah, I bought a new Toyota Yaris with cash in 2008, for crying out loud, and all I've ever done to it is change the oil, belts, tires, and brake pads.  That's considered a "cheap" car.  Didn't cost much; doesn't cost much to own.  I wouldn't trade it for a Tesla, even-up.  A Toyota Yaris hatchback.

In reply to by IH8OBAMA

JethroBodien swmnguy Mon, 10/30/2017 - 17:32 Permalink

I bought a Dodge Charger RT (Hemi) in 2006 and I've only changed oil, tires and battery with ZERO additional maintenance.  Still original struts and brake pads. I suspect every car manufacturer is capable of making a lemon.  I wonder if this guys experience is indicative of every Telsa owners experience?

In reply to by swmnguy

Herp and Derp JethroBodien Mon, 10/30/2017 - 22:48 Permalink

The whole lemon concept and lemon law comes from a management decision of what to do with all the garbage bad tolerance parts.  Most cars companies, even the other American ones now practice shorter logistics and better part problem reporting.  I suspect this is the introduction of lemons as the tesla line is old school beat on it till it fits order a ton of parts cheap manufacturing.This guy should return it under lemon laws.

In reply to by JethroBodien

SDShack IH8OBAMA Mon, 10/30/2017 - 22:24 Permalink

I bet people just like this guy can't wait for the next tech innovation... the "driverless" car. Just imagine the cluster-fuck that will happen on the roads with "driverless" cars when their technology invariably fails. Commercial aircraft probably have more autopilot tech then anything else on the planet, yet there are still TWO highly trained, experienced and certified pilots in the cockpit, and the aircraft are maintained by trained mechanics, and repairs must be signed off by FAA. Think any of that will happen with driverless cars?

In reply to by IH8OBAMA

not dead yet SoDamnMad Mon, 10/30/2017 - 17:09 Permalink

It's a Model S and they have been making them for years. They are not totally hand made if you bothered to see videos of them being made. Typical fanboy making excuses for Tesla putting out a POS. All you Tesla lovers fell all over yourselves having orgasms when Consumer Reports said the Tesla was the best car they ever tested. But boy all of you went spaz and  foaming at the mouth when months later the same Consumer Reports put it on it's do not recommend list due to it's crappy quality. Quality that hasn't improved much since then. I loved the one where last year a guy flew in to pick up his new Tesla and had to take it back to the factory 5 times before he could even dare drive it home. You wouldn't be so charitable glossing over the crappy quality if you owned one.

In reply to by SoDamnMad

NumNutt DavidC Mon, 10/30/2017 - 15:21 Permalink

My '92 Toyota Corrolla with 300,000+ miles on it is still running strong. I don't think I would try to drive it across the country, but I know that everyday I need it, it will start on the first turn of the key. Oh and it doesn't take multiple hours to "recharge it". fuck these stupid electric cars....total crap....

In reply to by DavidC