Customers Rage As Starbucks Turns Into Homeless Shelter

Starbucks' controversial decision to enable every Tom, Dick, and non-paying Harry to use their restrooms has sparked equal parts criticism and praise, mirroring the nation's increasingly extreme partisan perspective on every- and any-thing...

“It sounds like Starbucks is turning their stores into homeless shelters. Their coffee is strong but their management is weak,” said Ron Raduechel, a 64-year-old retired supply chain executive from Waukesha, Wis., who said he would no longer go to Starbucks.


“I believe Starbucks is doing what’s right in their hearts whether its outcome sparks negativity or not,” said Johnny Varela, a 31-year-old carpenter in Orlando, Fla.

“I think Starbucks is very humanitarian.”

Starbucks has been forced to issue a second statement to explain its new policy following complaints that it would turn cafes into homeless shelters and drug havens.

As The Wall Street Journal reports, employees now have detailed instructions on what to do if someone is behaving in a disruptive manner, such as smoking, using drugs or alcohol, using restrooms improperly or sleeping.

Under the procedures for handling disruptive guests, Starbucks said Monday, managers and baristas should first ask a fellow employee to verify that a certain behavior is disruptive and if it is, respectfully request that the customer stop.

Other examples of disruptive behavior include talking too loudly, playing loud music and viewing inappropriate content. The company provided employees with examples of when they should call 911, which includes when a customer is using or selling drugs.

Starbucks’s piecemeal messaging on the issue and the outpouring of commentary that ensued shows the challenges firms can face in an era when every corporate move can be immediately telegraphed and then dissected by the public at large.

“Often the people with the strongest views on either end of the spectrum will be the loudest online,” said Jeremy Robinson-Leon, president of Group Gordon, a corporate and crisis communications firm.

However, as the reactions from viewers of CBS LA's recent story about Starbucks' new policy suggest, customers are outraged...

“If you go into a business and you just sit there and you don’t buy anything you are taking up space at the table,” said Melrose Larry Green.

“You could end up having a squatters problem where you just have people coming and staying. I mean if they are going to do that they need to limit how long people can stay in there,” said Joe Selva.

The story is getting a lot of traction on the CBSLA Facebook page.

One viewer said “it will be a homeless camp. At least we won’t have to deal with them on the street.”

That is a concern some employees have.

“We get attacked a lot. Hollywood Boulevard. So I feel like obviously if you get attacked then we have the right to say no. We have the right to say no and call the police,” said Starbucks employee Ayumi.

The story itself then received a barrage of negative responses...

Richard Magnuson: Liberal dopey enablers of the bums. Typical.

challenger392: They’re right.. every bum in the area will now hangout there and they ain’t buying anything. All anyone has to do is say they’re a racist and they will get a free Java.

DB (@VillageViking): Don’t forget to take your can of Lysol to starbutts with you...just in case you need to use the restroom!

Fluoric (@Fluoric): Well done /pol/. You’re doing God’s work and it’s wonderful.

Dana Blasi: I’m so excited Starbucks restrooms are now open to the homeless,street people and the wandering mentally ill .This is bound to enhance the Starbucks guest experience even more than the “let’s talk about race” promotion did... of course regular customers will no longer be using the restrooms as the above will be camping out in there for hours .

We leave it to Eric Schiffer, chairman of Reputation Management Consultants, to summarize just where this desperate social justice warrior corporate behavior will end... Starbucks is making a strategic bet that by defining its own moral code they will continue to attract a core consumer group that will remain loyal, but you max out on that demographic at some point."


overbet ???ö? Tue, 05/22/2018 - 16:00 Permalink

NOBODY could have seen this coming. 


“Starbucks is making a strategic bet that by defining its own moral code they will continue to attract a core consumer group that will remain loyal, but you max out on that demographic at some point."


Ya the problem with that is the core consumer theyre referring to are those hypocrite liberals. The ones that want you to practice what they preach, but they themselves do not. 

In reply to by ???ö?

Leakanthrophy ZENDOG Tue, 05/22/2018 - 16:06 Permalink

Only been to StarBucks twice:

Once in 2010, desperately needing a WiFi spot to send some emails. Bought the smallest coffee and mooched for a couple of hours. They were printing the WiFi password on the back of the sales receipt so you couldn't dodge buying things.

And once in 2016 meeting a Tinder date.

Both in Europe.

Wouldn't step in a US Starbucks for all the $ in the world.



In reply to by ZENDOG

Moe Hamhead cheka Tue, 05/22/2018 - 16:47 Permalink

It was an obvious setup.  Rehearsed and staged.  It's been done for years, but usually using the ADA and lack of proper facilities for handicapped. ---doors and restrooms and swimming pool lifts were popular lawsuit threats that I recall.  This is just a new angle for headline grabbing, lawsuit threatening, money grubbing, (you can see the pattern by now!)

In reply to by cheka

Skateboarder The Blank Stare Tue, 05/22/2018 - 19:20 Permalink

lol. Millennials are the new blondes.  :-P

Don't know why there is all the hate about Starbucks. Sure, it's like the Corona of coffee, but it serves the purpose of tasting like coffee and making you poop. The only time I buy coffee at a cafe is in the company of friends or when there is a lack of either milk or coffee beans at home. Some people love my homemade coffee forever. I feel bad for people who don't know good coffee. It's all about the beans, the roast, grinding fresh each time, and the brewing technique.

Their expensive sugary milk drinks aside, in San Jose a small cup of black coffee costs $1.95 and is a fairly reasonable price given the name and everything. It would be great if it cost a dollar, cuz that's kind of what it's worth.

In reply to by The Blank Stare

Offthebeach Skateboarder Tue, 05/22/2018 - 20:07 Permalink

Had a criminal lawyer that made his rep in San Francisco in the 60's.  He raved about the real beat coffee houses.   The smell .  One day driving,  a client driving  the other way, tossed tossed a bag of fresh roast into his convertible .  He was immediately pulled over by plain clothes in a tailing unmarked.  

RIP BB ( that always accused me of being a commie )

In reply to by Skateboarder

philipat Offthebeach Tue, 05/22/2018 - 20:30 Permalink

I can't understand why large Companies try so hard to limit their market to only half the potential audience, or in this case probably less? And generally the half of the audience with less economic weight. MSM would be the other prime example. Will they never learn that a business exists to maximize value for its shareholders. Most "social responsibility" programs (an essential section of the annual report!) amount to nothing more than PR exercises, which is fine if they are simply benign. But in the case of these SJW initiatives, the business could really suffer and management should be held accountable for their SJW actions by shareholders.

Incidentally, in the interests of consistency, why then is Starbucks opposed to the Seattle initiative on the "jobs tax" to support the homeless? Surely "it's only fair"?

Edit: @skateboarder. IMHO Starbucks is over-priced poor quality coffee, over-roasted to enable global consistency. In a city with a real "coffee culture", Sydney, Starbucks opened and closed within a year because their quality just wasn't good enough to compete.

In reply to by Offthebeach

DaiRR Troy Ounce Wed, 05/23/2018 - 00:49 Permalink

I don't see a problem.  Starbucks opening their doors wide for the homeless is a wonderful thing.

Don't let it end at closing time, please.  Let all homeless shelter overnight at every Starbucks too.  Then I will be SO PROUD of Starbucks' social consciousness and heart.  This is not an American thing, it needs to be done at all Starbucks worldwide.  For the love of humanity !

In reply to by Troy Ounce

putaipan cheka Wed, 05/23/2018 - 01:58 Permalink

now checka .... you might gotta point there.

as someone who made howard schultz sunday morning coffee in my living room just about every sunday for a year....

and as your resident conspiranoid eschatological economist'....

i gotta say i am totally flummoxed as to what the end game agenda might be, but certainly, an intriguing social war game is afoot here.

In reply to by cheka